A FIVE STAR CALL CENTER

We deliver the sales results

Generating robust sales is something we know how to do and which has garnered us multiple awards from happy clients.

Stringent quality process

Quality is not something we talk about, it is something that we do on a daily basis, with a team of professionals dedicated exclusively to monitoring calls live and coaching agents in real time.

Optimal customer service

We have produced the highest customer satisfaction index for our clients, again making them recipients of peer recognition … we work behind the scenes to make our clients shine.

Long trajectory in the industry

Established in 1985 as Direct ResponSource, we have maintained our services uninterrupted, always ready for those seeking call solutions.

Accessibility/ location

We are centrally located near Metro Office Park, Guaynabo, putting us close to a vast pool of tal­ented, fully bilingual individuals, as well as to major transportation hubs and the financial district.

Hispanic Market Opportunity

Why Puerto Rico?