Once an order for a particular item or service is placed, fulfillment enters into play. A fulfillment center deals with all the logistics and processes required to deliver the ordered product, all with paramount attention to customer satisfaction. In marketing, fulfillment essentially refers to all the processes and logistics resulting from a marketing initiative, usually a promotional campaign.

DRSI Call Center LLC is a full-service fulfillment center with the necessary resources to handle most applications and volume requirements,including warehousing facilities.

DRSI Call Center LLC is one of the largest U.S. Postal Service customers in Puerto Rico. Furthermore, we have been qualified by Federal Express as a “Fast Ship” customer. FedEx grants us special discounted rates that we, in turn, are able to pass on to our clients.

Our fulfillment services include, but are not limited to:

• Comprehensive, Bilingual (English & Spanish) Call Center Services
• Bilingual (English & Spanish) Customer Service
• Phone or IVR Order Processing
• Data Entry and Data Management
• Payment Processing
• Accounting and Administration
• Kit Assembly (by hand or machine)
• Collating, Inserting, Folding and Sealing
• Postal-Address Validation (CASS, PAVE & LOT)
• Shipping and Tracking
• Inventory Control
• Warehousing
• Customized Reports.