INBOUND PROGRAMS

DRSI Call Center LLC is the premier fully bilingual (Spanish/English) Multi-Media Contact Center, providing islandwide telemarketing services, among others. Our pioneering approach has set the standard for operations within the Hispanic market. Some of the inbound services we offer are:
  • Introduction of New Products and Services
  • Inbound Programs in response to Direct Mail and TV Campaigns
  • Service-Activation Programs
  • Order-Taking, Processing and Cross-Selling
  • Customer Service and Help Desk
  • Credit Card Application
  • Email Response
  • Click-to-Talk (Web-to-live support service)
  • Claim resolution
  • Payment processing
  • Answering service
  • Service dispatch
  • Information counter
  • Virtual Concierge
  • Virtual reception
  • Multi-media stations