INBOUND PROGRAMS
DRSI Call Center LLC is the premier fully bilingual (Spanish/English) Multi-Media Contact Center, providing islandwide telemarketing services, among others. Our pioneering approach has set the standard for operations within the Hispanic market. Some of the inbound services we offer are:
- Introduction of New Products and Services
- Inbound Programs in response to Direct Mail and TV Campaigns
- Service-Activation Programs
- Order-Taking, Processing and Cross-Selling
- Customer Service and Help Desk
- Credit Card Application
- Email Response
- Click-to-Talk (Web-to-live support service)
- Claim resolution
- Payment processing
- Answering service
- Service dispatch
- Information counter
- Virtual Concierge
- Virtual reception
- Multi-media stations
English 
Spanish